Returns & Refunds

If something arrives damaged, incomplete or not what you ordered, we will put it right. Here are the actual terms, in plain language.

What you can return

We accept returns where the item you received:

  • arrived damaged or defective,
  • was missing parts, or
  • is a different product from the one you ordered.

We do not accept returns for change of mind, or because a size or colour did not suit you, so please check the product details before ordering. Perishable goods, personal care and beauty products, and personalised or custom items cannot be returned. Gift cards cannot be returned.

The window

You have 5 days from delivery to raise a return request. Requests raised after 5 days cannot be processed.

An unboxing video is required

We can only approve a damage, defect, missing-part or wrong-item claim if you send us a continuous unboxing video showing the sealed parcel being opened. This is how we recover the cost from our courier, and without it we cannot raise the claim. Please film every parcel as you open it.

Return shipping

A return shipping fee of Rs. 72 applies and is deducted from your refund. The item must come back unused and unworn, with all tags attached, in its original packaging, along with proof of purchase.

How to start a return

Email info.mimicaa@gmail.com or message 8891902107 on WhatsApp with:

  • your order number and the product name,
  • your phone number and delivery address,
  • a description of the issue, and
  • your unboxing video and photos.

We will reply within 48 hours with instructions and a return address. Please do not ship anything back before we confirm the return — parcels sent without an approved request cannot be accepted.

Refunds

Once the returned item reaches us and passes inspection, your refund is issued within 3 days to your original payment method, less the Rs. 72 return shipping fee. Your bank may take a few additional days to post it. If 15 business days have passed since we approved your refund and you have not received it, contact us.

Exchanges

The fastest route is to complete the return and place a new order for the item you want.

Cancellations

If you need to cancel, contact us before the order is dispatched and we will cancel and refund in full. Once an order has been handed to the courier it can no longer be cancelled.

MIMICAA · Kottayam, Kerala · info.mimicaa@gmail.com · 8891902107